CompareCheapAirportParking.co.uk Terms & Conditions
TERMS AND CONDITIONS
These Terms and Conditions govern all bookings made via CompareCheapAirportParking.co.uk. By making a booking, you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions.
Section 1 Bookings & Confirmation
1.1 Once payment has been successfully processed, you will receive a confirmation email to the email address provided at the time of booking.
1.2 If you do not receive your confirmation email, you must contact us immediately via support@comparecheapairportparking.co.uk. We are not responsible for missed bookings where non receipt has not been reported without delay.
1.3 Refunds are not available for no shows or cancellations made within 48 hours of the scheduled arrival time unless Cancellation Cover applies in accordance with Section 6.
1.4 You must check the “More Info” section of your selected product before booking. This contains important details regarding operating hours, additional charges, vehicle restrictions and service specific terms.
1.5 All bookings must be made in advance and are subject to a non refundable booking fee.
Section 2 Our Role
2.1 Compare Cheap Airport Parking acts solely as a disclosed booking intermediary.
2.2 We do not own, operate, manage or control any parking facility.
2.3 Your parking contract is formed directly between you and the selected parking operator. Their own Terms and Conditions apply to the service provided.
2.4 If your selected provider is unable to honour the booking, we will use reasonable efforts to arrange a comparable alternative. If you decline the alternative, you may cancel for a refund of the parking charge only.
Section 3 Claims & Liabilities
3.1 Once your vehicle is handed to the parking operator or their authorised staff, all claims regarding damage, delay, loss, theft or service failures must be raised directly with the operator.
3.2 We are not liable for issues arising from industrial action, severe weather, traffic conditions, technical failures or events outside our reasonable control.
3.3 Compare Cheap Airport Parking shall not be included in legal claims relating to the performance of the parking operator. If wrongly included, we reserve the right to recover associated legal and administrative costs.
Section 4 Customer Responsibilities
4.1 Your vehicle must be roadworthy, taxed, insured and where applicable hold a valid MOT certificate.
4.2 You must bring your booking confirmation and follow all arrival instructions.
4.3 All valuables must be removed prior to vehicle handover. Only the keys required to operate the vehicle should be provided.
4.4 You must inspect your vehicle before leaving the premises. No claims will be accepted once the vehicle has left the car park or terminal.
4.5 It is your responsibility to obtain and retain the parking operator’s contact details prior to travel.
Section 5 Prices & Payments
5.1 All prices are displayed in pounds sterling (£) and apply to advance bookings only.
5.2 Booking fees, SMS notifications, optional extras and surcharges are non refundable.
5.3 Additional charges may apply for oversized, high sided or commercial vehicles. Customers must check product details before booking.
5.4 Prices are subject to change based on availability, demand, operational costs or provider amendments.
5.5 Optional Cancellation Cover may be available at the time of booking for an additional fee. The applicable fee will be clearly displayed at checkout. The Cancellation Cover fee is strictly non refundable.
5.6 Bookings made for same day arrival may be subject to an additional surcharge. The applicable surcharge will be clearly displayed at checkout prior to payment. Any same day surcharge is strictly non refundable. We reserve the right to vary the surcharge amount at any time.
Section 6 Cancellations & Refunds
6.1 In accordance with Regulation 28(1)(h) of the Consumer Contracts Regulations 2013, bookings for dated leisure services are exempt from the standard 14 day cooling off period.
6.2 All cancellations must be submitted via the “Manage Booking” facility or by emailing cancellations@comparecheapairportparking.co.uk. Cancellations are not valid until confirmed in writing.
6.3 Refunds, where applicable, will be processed to the original payment method and may take up to 10 working days.
6.4 Flexible Bookings
6.4.1 Flexible bookings may be cancelled for a refund provided cancellation is made more than 48 hours before the scheduled arrival time.
6.4.2 A £20 administration fee will be deducted from any refund.
6.4.3 Cancellations made within 48 hours of the scheduled arrival time are non refundable unless Cancellation Cover applies.
6.4.4 Failure to attend without prior cancellation constitutes a no show and is non refundable.
6.5 Non Flexible or Non Refundable Bookings
6.5.1 Non Flexible or Non Refundable bookings cannot be cancelled, amended or refunded unless Cancellation Cover has been purchased.
6.5.2 By completing a Non Flexible booking, you acknowledge and accept these restrictions.
6.6 Cancellation Cover
6.6.1 Cancellation Cover must be purchased at the time of booking and cannot be added after confirmation.
6.6.2 The Cancellation Cover fee is non refundable under all circumstances.
6.6.3 Cancellation Cover does not apply to cancellations made within 36 hours of the scheduled arrival time.
6.7 Non Flexible Bookings with Cancellation Cover
6.7.1 Where Cancellation Cover has been purchased with a Non Flexible booking, the standard non refundable condition is partially overridden.
6.7.2 If cancellation is made more than 36 hours before the scheduled arrival time, you will receive a refund equal to 70 percent of the parking charge only.
6.7.3 The following are excluded from any refund calculation:
• Booking fee
• Cancellation Cover fee
• SMS notifications
• Same day surcharge
• Optional extras
• Amendment fees
6.7.4 Cancellations made within 36 hours of arrival remain strictly non refundable.
6.7.5 All Non Flexible bookings protected by Cancellation Cover are eligible for a maximum refund of 70 percent only.
Section 7 Amendments
7.1 Amendments must be requested via Manage Booking or by emailing amendments@comparecheapairportparking.co.uk and are subject to availability.
7.2 Amendment fees apply as follows:
• More than 48 hours before arrival: £10
• Between 24 and 48 hours before arrival: £15
• Less than 24 hours before arrival: £20
7.3 Non Flexible bookings cannot be amended unless Cancellation Cover terms permit.
Section 8 Arrival & Parking
8.1 You must allow sufficient time for check in and transfer procedures.
8.2 Failure to follow instructions may result in refusal of service without refund.
Section 9 Complaints
9.1 Any issues must be reported immediately to the parking operator.
9.2 Complaints must be submitted to the operator within 24 hours of vehicle return.
9.3 We may assist in facilitating communication but accept no liability for the outcome.
Section 10 Limitation of Liability
10.1 Our liability is limited solely to errors made during the booking process.
10.2 Our maximum liability is limited to the total amount paid for the booking.
10.3 We shall not be liable for any indirect, consequential or economic loss including but not limited to missed flights, loss of earnings, accommodation costs or travel disruption.
10.4 We accept no liability for the acts or omissions of parking operators.
Section 11 Reviews
11.1 Reviews relating to parking services should be directed to the parking operator.
11.2 We reserve the right to respond to or request removal of reviews that are factually incorrect or posted in error.
Section 12 Modifications
12.1 We reserve the right to amend these Terms and Conditions at any time. Continued use of our website constitutes acceptance of the updated Terms.
Section 13 Contact Us
General support: support@comparecheapairportparking.co.uk
Cancellations: cancellations@comparecheapairportparking.co.uk
Amendments: amendments@comparecheapairportparking.co.uk
Complaints: complaints@comparecheapairportparking.co.uk
Phone: 0208 0888881
Office Hours: Monday to Friday 9:00am to 17:00pm
Section 14 Liability of the Parking Operator and Their Agents
14.1 From the moment your vehicle is handed to the parking operator, they assume full responsibility for its custody and care.
14.2 The operator is responsible for any damage, loss or negligent handling during the service period.
14.3 Compare Cheap Airport Parking never takes possession of any vehicle and bears no responsibility once the vehicle is in the operator’s custody.
14.4 Any issue must be reported before leaving the premises and a written incident report obtained.
Section 15 Governing Law and Jurisdiction
15.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.
15.3 Nothing in these Terms affects your statutory rights as a consumer.